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Privacy Policy - Photography by Julian Lennon
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Privacy Policy

PICTURES FROM ANOTHER ROOM

PRIVACY AND COOKY POLICY

GDPR Compliant as of 25TH MAY 2018

This web site is one of the family of web sites owned and operated by Pictures From Another Room Ltd representing Julian Lennon

On sign up to www.julianlennon-photography.com you are agreeing to receive information from all Julian Lennon controlled website and business’s

The Julian Lennon website and the legal entity Pictures From Another Room Ltd maintain a number of websites, including the julianlennon-photography.com domain and subdomains.

Pictures From Another Room Ltd is a company registered in England and Wales under number 03531482. Our registered office and main trading address is Music From Another Room C/O Auburn Mere, Woodlands, Oxhey Lane, Watford, England, WD19 5RE.

We take the privacy rights of users of this site very seriously and this Privacy Policy explains to you how certain information about you may be processed. By using the site and placing orders, you expressly consent to the use of your data in accordance with this Privacy Policy.

Our GDPR Owner and data protection representatives can be contacted directly here:

gdpr@picturesfromanotherroom.co.uk

On all of our sites, we use non-personally identifiable and aggregate information to better design our sites. On all of our sites at which we collect personally identifiable information through the site registration process you can correct or modify that information by editing your user profile. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

WHAT IS PERSONAL DATA?

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

HOW WE USE YOUR INFORMATION

This privacy notice tells you how we, Pictures From Another Room Ltd, will collect and use your personal data for the following purposes:

  • Account registration
  • My Account
  • Checkout procedure
  • Email newsletter sign-up
  • Back in stock requests
  • Emails – enquiries, complaints or other feedback
  • Cookies

PERSONAL DATA WE COLLECT

We collect your personal data through the primary touchpoints outlined below.

Please note that unless you are 16 years of age or older, we are unable to process orders – or handle your data – without explicit parental consent.

ACCOUNT REGISTRATION

Personal data collected:

During registration for a account – part of the transactional process – we collect the following personal data.

  • First Name
  • Last Name
  • Email Address

Please note, we do not have access to the password you enter here.

Where this data is stored:

Your data is stored through Shopify’s data storage, databases and the general Shopify application. Your data is secured using SSL Encryption on a secure server behind a firewall.

Your data will also be accessible through our secure, GDPR-compliant email platform, Mail Chimp – but won’t be used unless you opt-in to either our newsletter or abandoned cart emails (see below).

What we use this data for:

This data is used to process the registration of your online account, maintain your online account, identify you as a customer when you place orders with us and process and complete orders you place via the site.

It is also the address that draft orders will be sent to, should a member of the customer services team create one for you.

We also use this data to process and deal with any complaints or enquiries made by you.

This information is also used to send you abandoned cart emails, but only if you decide to opt-in during the registration process.

How long this data is kept:

We will keep your name and email address on file along with your order history until you opt-out so that we can offer post-purchase services including warranty and crash replacement on items you have purchased. If you choose to remove this personal data, we may be unable to meet your post-purchase support requirements.

If you have any queries regarding the length of time specific data will be retained, please email gdpr@picturesfromanotherroon.co.uk

 How to opt out:

If you wish us to remove your data from our systems, please contact gdpr@picturesfromanotherroom.co.uk and we will be happy to help.

Abandoned Cart Emails

When registering for a account, you have the option of opting-in for abandoned cart emails. These emails will get you straight back to your shopping cart if you get interrupted during your checkout procedure and offer you extra help from our team of experts.

We send these emails only if you tick the checkbox to give consent during the registration process.

To opt-out, use the unsubscribe link on any abandoned cart email. Please note, this will stop you receiving any future abandoned cart emails.

MY ACCOUNT AREA

Personal data collected:

In the ‘My Account’ area, you have the option of adding addresses to your account. You can also view your order history here.

  • Addresses

Where this data is stored:

Your data is stored through Shopify’s data storage, databases and the general Shopify application. Your data is secured using SSL Encryption on a secure server behind a firewall.

What we use this data for:

This data is used to make checkout quicker by pre-populating address fields when you place orders with us, maintain your online account and process and complete orders you place via the site.

How long this data is kept:

We will keep your name and email address on file along with your order history until you opt-out so that we can offer post-purchase services including warranty and crash replacement on items you have purchased. If you choose to remove this personal data, we may be unable to meet your post-purchase support requirements.

How to opt out:

You can simply remove addresses as you wish from the ‘My Account’ area.

CHECKOUT

Personal data collected:

During the checkout process, we collect the following personal information which is stored securely in our Shopify system.

  • First name
  • Last name
  • Billing address
  • Shipping address
  • Phone number

Where this data is stored:

Your data is stored through Shopify’s data storage, databases and the general Shopify application. Your data is secured using SSL Encryption on a secure server behind a firewall.

Your name and address data is also passed to a secure third-party shipping integration system called myWarehouse which allows us to send your items to you.

What we use this data for:

This data is used to complete orders you place via the site including processing your order, sending your items to you, keeping you updated via email and or telephone on the status of your order and dealing with any customer service issues during and after the purchase cycle.

How long this data is kept:

Pictures From Another Room Ltd is required to retain some information in accordance with the law, such as information needed for income tax and audit purposes.

In the case of accounting, we are obliged to retain invoices for six years.

How to opt out:

If you wish us to remove your data from our systems, please contact gdpr@picturesfromanotherroom.co.uk and we will be happy to help.

CHECKOUT – PAYMENTS

Pictures From Another Room Ltd does not hold any bank or card details. During checkout, you provide payment either using a debit or credit card using Shopify’s PCI-DDS-compliant secure online payment gateway, powered by Stripe, or via PayPal.

Personal data collected:

  • Payment information

Where this data is stored:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

How long this data is kept:

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

How to opt-out:

As your purchase transaction data is deleted following the completion of your purchase, opt-out is unnecessary. If you have any queries, please email gdpr@picturesfromanotherroom.co.uk

EMAIL NEWSLETTER SIGN-UP

Pictures From Another Room Ltd newsletter sign-up is available either through forms found on the website http://mfar.info/JLP/stage by ticking the ‘Keep me up to date on news and exclusive offers’ checkbox found on the Customer Information page of the checkout or through a pop-up that may appear while you’re browsing.

Personal data collected:

  • Email address

Where this data is stored:

This data is stored securely in an encrypted third-party service provided by our email system, Mail Chimp

What we use this data for:

We will use this data to add you to our Julian Lennon Photography newsletter list. Our newsletter contains a variety of content including exclusive offers and is sent to you approximately once a week.

How long we keep this data:

Your details will be maintained on our email list until you opt-out.

How to opt-out:

You can update your preferences or unsubscribe using the links at the bottom of every email.

COOKIES

This website uses cookies. We use cookies to personalize content, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages so that we can offer you the best possible experience.

​You can block these by not accepting the cookie policy or by blocking them on your web browser. ​

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PRIVACY CONSENT

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Pictures From Another Room Ltd to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting gdpr@picturesfromanotherroom.co.uk.

We will facilitate your request in line with our opt-out procedures.

DATA CONTROLLERS AND DATA PROCESSORS

When using and buying from our site, Pictures From Another Room Ltd is the data controller – we collect the data from our customers.

We also use third party data processors, who process personal data on our behalf. For example, through using a Shopify system, Shopify is a data processor.

We only use data processors to fulfil our services to our customers and never share third data with third parties for marketing purposes without your explicit consent. Wherever we use data processors, each processor is required to be GDPR compliant to safeguard your personal data.

DISCLOSURE

We may pass on your data to third parties in order to complete our services with you. We never pass your data to third parties for marketing or other purposes.

We may pass on information containing your data to other parties as follows:

  • To our sub-contractors and data processors to administer your online account and orders and other parts of the services
  • To the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or where required by law

Where your information is shared, it remains protected under GDPR.

RETENTION PERIODS

Pictures From Another Room Ltd is required to retain some information in accordance with the law, such as information needed for income tax and audit purposes.

How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.

We will process your personal data for as long as is necessary to process your orders and provide you with customer service support in relation to your orders.

LOCATION OF DATA

Your data may be held or accessed by Pictures From Another Room Ltd in the UK in the course of providing the site and services to you. We also use third party providers in order to fulfil the purposes of our services to you who may be located in countries in Europe, Canada or in the US.

In terms of any such transfers, we ensure that your data is transferred with relevant and appropriate contractual and other safeguards in place to ensure that it is kept secure and remains protected by GDPR. You consent to this transfer of your data on these terms.

OTHER LINKS

Please be aware that the site may link to other web sites that may be accessed by you through our site. We are not responsible for the data policies, content or security of these linked web sites. We do not have any control over the use to which third parties may put your data where you choose to purchase products or services or otherwise to contact them via this site.

YOUR RIGHTS AS A DATA SUBJECT

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Pictures From Another Room Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

All of the above requests will be forwarded on should there be a third party involved (as disclosed as per the ‘Disclosure’ section above) in the processing of your personal data.

COMPLAINTS

In the event that you wish to make a complaint about how your personal data is being processed by Pictures From Another Room Ltd, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Pictures From Another Room Ltd’s data protection representatives Data Protection Officer / GDPR Owner.

CONTACT DETAILS OF THE DATA PROTECTION OFFICER / GDPR OWNER:

Patrick Cousins

Pictures From Another Room Ltd
Unit 3 Heasewood
Isaacs Lane
Haywards Heath
West Sussex
RH16 4RZ

gdpr@picturesfromanotherroom.co.uk

PRIVACY FAQS

WHY DOES PICTURES FROM ANOTHER ROOM LTD NEED TO COLLECT AND STORE PERSONAL DATA?

In order for us to provide you with our ecommerce service s we need to collect personal data for correspondence and to complete transactions. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

We do not use your personal details to contact you for marketing purposes unless you opt-in to our email newsletter, a process requiring your explicit consent.

WILL PICTURES FROM ANOTHER ROOM LTD SHARE MY PERSONAL DATA WITH ANYONE ELSE?

We may pass your personal data on to third-party service providers contracted to Pictures From Another Room Ltd in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to deliver our ecommerce services to you.

When they no longer need your data to fulfil this service, they will dispose of the details in line with Pictures From Another Room Ltd’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

HOW WILL PICTURES FROM ANOTHER ROOM LTD USE THE PERSONAL DATA IT COLLECTS ABOUT ME?

Pictures From Another Room Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Pictures From Another Room Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

UNDER WHAT CIRCUMSTANCES WILL PICTURES FROM ANOTHER ROOM LTD CONTACT ME?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

CAN I FIND OUT THE PERSONAL DATA THAT THE ORGANISATION HOLDS ABOUT ME?

At your request, Pictures From Another Room Ltd can confirm what information we hold about you and how it is processed. If Pictures From Another Room Ltd does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Pictures From Another Room Ltd or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

WHAT FORMS OF ID WILL I NEED TO PROVIDE IN ORDER TO ACCESS THIS?

Pictures From Another Room Ltd accepts the following forms of ID when information on your personal data is requested:

Passport, driving licence, utility bill / bank statement no older than three months.

CHILDRENS POLICY

Protecting the privacy of the very young is especially important. None of our websites are structured specifically to attract anyone under 13. However, we recognize that there are Pictures From Another Room Ltd site users and music fans under age 13 who may their email and name details to our sites. The privacy policies that apply to all site users also

 QUESTIONS & COMMENTS

If you have questions or comments about this policy or if you feel that this site is not following its stated information policy please contact us

gdpr@picturesfromanotherroom.co.uk

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